Refund Policy
Last updated: October 12, 2026
30-day money-back guarantee
If you're not satisfied with a paid plan (Family Platinum), you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are handled by our payment provider, Stripe. To request one, open Manage billing on the Platinum page (your receipt email also has a link) or reply to your payment receipt. You can also reach us through the in-app Help page and we'll point you in the right direction.
Cancelling instead
You can cancel a subscription at any time. When you cancel, your paid features stay on until the end of the period you've already paid for, and you won't be charged again.